I rented a house in the Marcy Holmes neighborhood ...

I rented a house in the Marcy Holmes neighborhood and had an overall bad experience with these renters and would strongly not recommend them to any of my friends. It took them month to even respond after the basement flooded-- after me sending both an email and a maintenance request. There was no action taken even with pictures of mold rising above the floor boards. Then the basement flooded again and it required me shooting a video of me pressing my foot into spongey carpet and having water rise above my foot for them to fix the source of the leak-- they did not replace the carpet and remove the mold that was evidently growing behind the floorboards (and almost definitely under the carpet). Absolutely horrible response and experience. One extras star because they did fix other minor problems-- but if you encounter a major problem renting from them, you might as well just ignore it or fix it yourself.