Steven Thompson did an excellent job installing ou...

Steven Thompson did an excellent job installing our new hot water tank. He effectively communicated our needs and the cost breakdown. He was conscientious about our home, pets, and time. He performed his work promptly and efficiently. We have nothing but good things to say about Steven.

On the other hand, the customer service representatives, most specifically, Olivia, did a very poor job of communicating with us throughout the process. We were given false information on numerous occasions, and only finally received our first call from her after Steven had already alerted us he was in route. We didn't receive any communication until 27 hours after our initial call.