Overall we had a great experience. Servers were gr...

Overall we had a great experience. Servers were great, food was good but unfortunately We did have a financial crisis at the time of check in. The front dest had charged my card twice which left me uncertain, embarrassed, and livid. Obviously it takes 3-5 business days for that to clear and be credited back (it was a friday). We all know a disney resort isn't cheap and when I say that we really had to save up to be there, I do not take that lightly. With that being said my family hadn't received any compensation (food or % off our stay..nothing) the receptionist was rude and had no compassion for the situation. They had no remorse, for a mistake that was solely controlled by the billion dollar corporation and offered no control to the situation AT ALL. Aloha goes both ways. I hope to have a better experience next time around.