Prior to this last appointment, my car had a light...

Prior to this last appointment, my car had a light came on. I asked what the light indicated at the dealership - they said it is the pressure of the tire which can be low during the colder weather. Later, They found a nail in the tire. They recommended that I get a new tire because this one cannot be patched/fixed and that it will cost me $278. I asked them to put the spare tire on and drove to Les Schwab - THEY fixed in 45 MINUTES and put back the tire for me without a charge. PLEASE EXPLAIN why you are not able to be transparent, are lazy with your service, and cannot be trusted.