Tracey Inglimo Review of Shoreham Hotel Group
The staff was friendly, the room was small but cle...
The staff was friendly, the room was small but clean, no chairs other than a desk chair. The only really negative I have regarding this experience is that rather than charging us upon check-in for the entire stay (which I would have been completely fine with), they put a hold on our debit card for the entire stay plus $100/night deposit and then wanted us to pay for the stay at check-out while the hold for $700+ was still on our account, making it impossible for us to do as this was $700 out of our budget. This created a problem for us (as anyone who has budgeted for a trip can understand); if I would have been told upfront this was what they were doing, I would have worked it out then. Instead, we had to find out upon check-out and were embarrassed because we did not budget an extra $700 for our trip and we had to scramble to pay this. Other than that, it was a great location and we enjoyed the stay. Oh, and great pillows!!
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