Placed my order on 29th August and one month later...

Placed my order on 29th August and one month later still don't have my phone. Chased them up and spoke to someone very apologetic and said that it would now be delivered between Tuesday and Thursday which also didn't happen. Now moved house so can no longer access the phone (of which I did inform them) and need a refund but according to previous reviews it seems these are difficult to get. Really disappointed by this and hoping it isn't a scam company. Will update re. refund when can get through to them (have been struggling).