I visited this dealership because it was close to ...

I visited this dealership because it was close to work. I'll never visit again.

My experience started poorly. Arriving as scheduled at 7am, I was told my appointment couldn't be found - it was scheduled using their online website tool. Eventually "the guy that knows the web site" found my appointment.

I was supposed to collect my vehicle at 4pm. At 7pm I was still sitting in reception trying to find out if it was ready.

The diagnostics sucked. They could not replicate the problem, then thought they had and ordered a part (a part I was sure was not going to fix the problem). I waited 2 weeks for the part to be installed. I called and called. I could never get a response to find out when I could have the part installed, apparently my service agent had left the company, and no-one saw fit to take over the job ticket, even after repeated promises that someone would call me back.

I decided to give up on this dealership, and went to Toyota of Fort Worth instead. The tech diagnosed the problem (ordering the correct part - not the part Lewisville thought it was). They ordered the part. Kept me informed of the progress. Installed the part. It fixed the problem. Nothing extraordinary about that, so I'm not sure why Lewisville has such a problem getting it right.

Save yourself some time and hassle and got to Toyota of Fort Worth. It is worth the extra mileage to get the job done right, first time, on time, and professionally.