Took my son up there paid for the tickets and a re...

Took my son up there paid for the tickets and a rental they didn't have the gear for him so I asked for a refund since we never touched a lift. I was told I would get one. Well it's been about a month I've emailed and called and they continue to ignore me. Very disappointed have been coming here for years but the costumer service has gotten so terrible I'll drive the distance to go somewhere that's honest.