The Good

The Good
- Great Location
- Staff was friendly, although they didn't seem to help me with the flaws I saw with the hotel
- Clean

The Bad
- Rooms are outdated. I expected more with the high rates the hotel charged
- In the basic room that has an interior facing view, you get one small window of the crummy hotel courtyard area. Not very pleasant for the price and caused me to upgrade.
- I was told that I could upgrade to an ocean room for free if I was an SPG gold member. As I'm a Ritz Carlton gold member, I knew I should be an SPG gold member as well, but there was an issue with linking the accounts that the Marriott loyalty team has still not resolved. Once I showed my Ritz gold membership after a long time on the phone with Marriott/SPG/Ritz, they offered me an upgrade to a garden/ocean view for 50/night. It was nice, but not the full ocean view, and it was not free.
- The above mentioned phone calls cost me 139. What is that like 5 a minute? Rediculous. If it was clearly posted, I would have used my cell phone for $0.20/minute.
- AC was sub-optimal. The hotel delivered a fan and had maintenance adjust the AC, which made it better by the second night.
- The gym doesn't open until 10 am and isn't open at night. Why would I want to exercise in the middle of the day on my vacation or while I'm working? This rendered it basically unusable for me.
- You are supposedly able to pair your PC with the TV, but when you search for the TV on your computer, every room has the same TV name. I tried to connect to about 10 different TVs (of a list of 40+) before giving up and just using my computer.
- Mattressses need to be replaced. They are distinctly sagging in the middle. The hotel also did not have a king sized mattress available for my wife and I, although they did offer to push the two mattresses together with one set of sheets in a way that did not have a crack in the middle.