One of the worst hotel stays I ve had in recent ye...

One of the worst hotel stays I ve had in recent years.
1. The aircon in our room doesn t work - I adjusted it down to 19C and in the morning when I checked the iPad it bounced back to 26C! Also without setting the aircon the lowest the room felt very humid.
2. We were arranged to stay at the nicer and most quiet room according to the staff. Boy are you wrong. Firstly the balcony is actually an area not segregated at all among 3 rooms. And it is next to the busy Robinson road. One night the group 2 rooms next to us just sat outside the balcony and made so much noise until almost 2am.
3. Breakfast. Staff were not attentive at all, looked like they did not want to be there. We were sitting next to the windows and I constantly felt bugs around my legs and being bitten. The breakfast food was the worst I ve ever had at a 5-star hotel. (Greasy soft hash brown...)
4. I understand that the overall hotel design was done by Karl Lagerfeld, avant garde and preserving the heritage structure. But the interior design is, in my personal opinion, far from aligned to Lagerfeld s level, and makes guest very uncomfortable to stay in. The yellow stool was the ugliest piece of furniture I ve ever seen. And you can tell that the hotel renovation is getting old.
5. The hairdryer in the bathroom was those China made brandless type that you would normally find in a China 3-star hotel. Seriously? The power is so weak, and it gives out burnt smell easily.

All in all, apart from the entrance staff who was relatively more friendly and helpful with luggage, I really cannot recall any other positive factors especially to justify such price level and the brand of Sofitel.