Jasmine Marie Review of KeyLime Cove Water Resort
My room was absolutely disgusting on on arrival ev...
My room was absolutely disgusting on on arrival everything seemed just fine but upon further inspection I noticed food in the refrigerator that s hadn t been cleaned out or wiped down even tho CORONAVIRUS Is HIGHLY CONTAGIOUS!! I then realized that my bed covers were very dirty with stains, crumbs, hairs and HUMAN NAILS shavinng!!!!! It was disturbing... and that s not the worst part when I called the front desk they said they couldn t send anybody to clean it until we signed out!!! So I asked for them to send us to another room and the lady at the front desk kept giving us a hard time so I just said can you atleast have someone send new sheets and disinfect wipes to clean the room that should ve already been clean at check in and she only sent me sheets so I had to go to Walgreens and buy disinfectant wipes to clean the room I payed to stay in and change the sheets that should ve been clean! Overall the stay was horrible hairdryer didn t work asked for a replacement and that one was broke too when I ordered the room it said the deluxe came with a microwave so we came equipped with food that we could warm up and eat on our stay then it turned out there was no microwaves so all that food that we bought to eat was no good! The water park was the only ok thing other then when we were in the wave pool and some kid started throwing up in front of the lifeguard and the lifeguard said nothing didn t ask anyone to get out so unsanitary like aren t you guys supposed to clean that?!??? I just can t believe how this place is run rude customer service. I have been to great wolf lodge for years in Wisconsin Dells and they would never!!!! I will be back to the dells but will never return to the gurnee location
Comments: