levell Higgs

Review of Airbnb

Due to the COVID-19 my group of travelers had to c...

Due to the COVID-19 my group of travelers had to cancel our trip in June. We made reservations with Airbnb back in March before the madness started. We have paid a partial payment for our condo in Miami. Since we have cancelled Airbnb is only attempting to refund $91.29 out of $763.34 taken off my credit card. This is absurd due to the circumstances of the Conorna! Airbnb is attempting to cheat the group out of hundreds of dollars. According to Airbnb s policy, we have various options of refunds but they are not exercising those options. This situation with the virus is totally out of customers hands and we saved all year to take this trip and now we are being cheated out of hundreds of dollars.

When we spoke to the airbnb representative he told me and another traveler that Airbnb was in debt and attempting to pay mortgages to host sites. Which does not apply to the money they took. Our group plans to fight this all the way even if that means going to the media. He Mike the representative said because our second payment of 763.34 was not made that we did not qualify for the 50 percent refund.

When I reached out to the host site she explained that Airbnb notified her that we were refunded $854.63 which is not true. The amount does not make sense due to the factor that we didn t not pay that much in the partial payment.

I have been waiting for a supervisor to contact me since Wednesday which has not happened. This is a warning to everyone that may have to cancel a trip. Do not become a victim like my group has!

Sequoya Tolliver