Stephanie Diaz

Review of DoubleTree by Hilton Hotel and...

The "manager on duty" was extremely rude! My 20 ye...

The "manager on duty" was extremely rude! My 20 year old brother was coming in town for Sunfest and we had an unexpected flood at our house which took our bathroom out of commission. I booked him a room at this hotel and upon check in he was told (very rudely) that they do not check in "minors". I called to clarify as he is not a minor (20yrs old). The lady was extremely unprofessional, hostile and had a very condescending tone. When I explained the flood at our house she cut me off and said "well he already told me he is here for Sunfest, so yeah". Basically calling me a liar! I didn't feel I needed to discuss his whole itinerary and reason for coming in to town with her, as if that makes a difference! This under 21 rule was not on the booking and now I have to spend my Saturday on hold trying to get my refund. Meanwhile we have already rebooked with the lovely Marriott across the street with stellar service and no issues whatsoever. Highly recommend the Marriott versus this poor excuse for a hotel and it so called "manager". AVOID DOUBLETREE PBG!!!!!!