We are kamaaina here on Maui & booked this hotel f...

We are kamaaina here on Maui & booked this hotel for the first time during 4th of July weekend. Booked for 2 days but, after 2 hours of being here, we had to check out. The room was not what we requested, it was like walking into a 1971 seen (out-dated) big time. The pool was so small that our children refused to get in it with the other 50-60 guests (really makes you want to go to the ocean where its definitely cleaner to swim). The cheeseburger drink combo at the tiki grill was almost $15.00 with tax. No kamaaina rates or discounts offered. When at the front desk, we heard front desk agent offering the tourist 20% discount for the same tiki grill but we did not get the same offer. 2 thumbs down on that!!! After 2 hours of this hotel, we tried to check-out and get a 1 day refund because of poor hotel experience and it took 1 hour of run around service just to find out that we would not be eligible for a credit of any sort. So terrible. Not the most Hawaiian hotel at all and makes Hawaiians look bad. Would not recommend this hotel to anyone!!! On the up note, we did check into the Westin next driveway down for only $4.00 more per day and stayed an extra day because the hotel, all the staff members, the food and the pool was FABULOUS!!!! Don't make the same mistake we did by booking this hotel........