Bradley Gardiner

Review of Dorint Royal Golf Resort & Spa

Horrible experience - at checkin I provided 2 pass...

Horrible experience - at checkin I provided 2 passports and was requested to fill in address information twice on an old wacom tablet that doesnt take finger input but requires pen clicking 1 digit - so slow and extremley frustrating. Room was not ready and asked to wait - which is normal as it was early. I was told I would be contacted as soon as the room was ready and I shared that I would be there in the lounge working. After 2.5 hours I went back to ask about the room, it was ready and nobody contacted me. I was handed 1 key. I then asked for a second key for my wife - remember I provided 2 passports and filed out the wacom twice for each. A phone call lasting a few minutes for the desk clerk to authorize a second key. It was approved and we went off to the room. It was mentioned that the mini bar is included and I thought that was nice. A few hours later I was called to the front desk to sign a paper that acknowledge I needed to pay an additional 45 euros per night because I had 2 people - I have paid a similar at other hotels no issue - we had 3 interactions where it should have been brought up and i complained about the lack of attentivness. The next day the room was made up but with 1 towel, no refresh on the 2 water's and no refill on the coffees. Went to the front desk to ask for it to be fixed and the towels were added. Went back again for the waters and coffee - it was fixed. My wife ordered room service dinner - 2.5 hours later she called and it was delivered to the wrong room. The person said it would be delivered and no charge. On check out early morning the manager reminded me that I had signed the paper for the additional charge and I agreed, yes that wasnt an issue. He could not figure out how to add the charge and took him some time but finally (10 mins) was able to add it. When we mentioned the food was not to be on the bill because it was more than 2 hours delayed, he absolutely could not do anything about that.

That is the story of why I would not recommend - in response the hotel did refund the additional charge for the second person - which is not something I ever had a problem with.