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Ernest Vocell

4 years ago

Very disappointed and disrespected. We booked the ...

Very disappointed and disrespected. We booked the hotel for an anniversary since it was walking distance to the empire state building. They say when you book they will do everything they can to accommodate. DONT BELIEVE THEM. all I asked for was a view of the empire state building. The first room view was of a wall. We were given another room that faced the esb. The windows were so dirty we left the shade down. (Picture) Even the $75.00 upgrade did not guarantee esb view.
The amenities are a scam.
*The rooftop bar was closed
*The wine hour is what ever wine they want to serve
* the $10.00 credit, to offset the $35.00 extra charge enables you to drinks in the lobby. Its a little refrigerator in the lobby, $5.00 for a 8oz coke. $8.00 for a beer.
* the bar is a lease and isn't affiliated with the hotel.
* morning coffee is located in the bar, which is $3.00 cup.
The $35.00 EXTRA CHARGE is better spent on Uber and stay elsewhere.
I hope this is helpful

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