Rude and not empathetic at all. They don't care to...

Rude and not empathetic at all. They don't care to help, they want to get your number and solve it ASAP. Not willing to set us up on a plan and called the day after Christmas. Gave us a month to solve something that was an accident in the first place. Threatened to put a lien on our house and garnish my wages. The government needs to be regulated. Remember who you are public servants for.