Nicole King

Review of Hotel Del Coronado

Aside from this hotel being iconic and right on ...

Aside from this hotel being iconic and right on the beach, we were very disappointed with our stay. We were out in a room right next to the stairs for our honeymoon stay and couldn t sleep the first night. We explained how loud room 3240 was and asked to be moved and they wanted to charge us. After convincing them to move us, they said they would call when our room was ready, so we stayed close by to move our stuff and they never called. We went to the front desk and asked if it was ready and they said they went to call and somehow our phone number was deleted from their system. Aside from that, they tell us to check out by dropping keys in a box which we were unsure about but did anyways. Days later we notice our card was charged for hundreds more than what it should have been charged for our stay. With no bill to compare the charges to, I called and waited on hold for a while. When I looked at the bill, it showed several charges for their beach bar that did not belong to us. They assured they would refund the charges and they did, but days later they charged them back again. I ve now had to call a second time and wait on hold for a length of time to be told they charged them back because the signature matched my signature but nobody is able to send me the proof of that. So needless to say, someone got to eat and get drunk and charge it to a pregnant girl s room because the hotel doesn t ask for proof of stay and room number when someone says, Charge it to my room, #... We expected so much more from this hotel and they fell short by a lot. We would not stay again. Can t help but believe it s because corporate Hilton took it over.