K S

Review of Dick Masheter Ford

Mgmt needs to overhall the service department and ...

Mgmt needs to overhall the service department and it has nothing to do with the workers only mgmt. Could barely get through to anyone the times I was calling, had to go up there on Wednesday to find out what was going on with the car. There is so much confusion there about who should be doing what and organization needs to be worked on. That phone just kept ringing when I called in and even when I was there. Those workers need some more help and the company could get a bit more organized. Everyone was running around, bumping into one another, chaotic , unorganized.