Steve Tso

Review of Lexus of Richmond Hill

So I emailed these guys asking if it was worthwhil...

So I emailed these guys asking if it was worthwhile for me to come in as I had another quote. The lady online was confident that she can beat it and persuaded me to come in. I took off work early and spent over an hour getting there from downtown during rush hour. When I got there (on time), the salesperson was not available. So I waited another 15-20 mins in their so called "lounge" which was covered with spent newspaper, used paper coffee cups, dirty napkins and cookie crumbs. C'mon guys, the very least you can do is keep your place clean while your customers wait for late salesmen!

When the sales guy showed up, I asked if he can beat the quote I had. He didn't even know that I had sent him the quote. He showed me his email thread and that's when I found out that the girl online didn't even bother sending it to him. Needless to say, he couldn't beat it and so I then spent another hour getting home. Thanks guys!! Great way to waste my time and $20 worth of gas. I will be getting my new Lexus from another dealership this week.