Ken Wong

Review of ink48 - A Kimpton Hotel

Stayed here for 4 nights and it was not a nice exp...

Stayed here for 4 nights and it was not a nice experience. Rooms are not well insulated so it doesn't take much noise to disturb your sleep. Bed was not comfortable either. Similar to a low end Fairfield Inn hotel. Too bad because this was my first time staying at a Kimpton. It looks nice but doesn't match comparable hotels at the same $$ point.

Pros: Great location - near the water, Gotham Hall is 2 blocks away, and close enough to the MTA. Close by the running paths along the Hudson River. Service was friendly (but not very helpful when I made them aware of the noise problems after the 1st night and during the 3rd night). Gym is good. Fresh fruit was provided at the gym. Also, coffee and tea were provided in the lobby in the morning.

Cons: Rooms are not well insulated from sound (at least room #611). First night, next door were partying til after 2am. Could hear 5-6 people yelling at times. Also heard construction noise from the street and truck traffic barreling down the street. Later realized the windows are single pane. Got very little sleep. Inquired about changing rooms in the morning. But the front desk gentleman said there were no other rooms for me. Also said the next room guests were checking out. So I thought maybe it would be better. Second night was better because the next door guests were gone. But could still hear construction and occasional street noise. Third night was okay. Probably too tired so fell asleep easier. The last night was a Thursday night. I could hear music and hollering at around 11:30 pm. I called the front desk and they said across the street on the 48th street side is a roof top nightclub. He apologized and said the hotel has complained but they have not done anything. He said last call is 130am. Those are the noise problems.

The rooms look fancy and have nice amenities. But I found the bed to be very uncomfortable and the sheets rough. Could not sink into a comfortable sleep because the sheets were "scratchy" rough.

Staff was okay. Not very helpful when I presented them with my problems. Especially the gentleman after the first night.