I'll start by thanking my service adviser's profes...

I'll start by thanking my service adviser's professionalism. Troy was great.
Here comes the disappointing part: after I left our minivan at the Honda of Tysons for oil change, tire rotation, transmission and power steering services, I received a call from the service adviser that the rear brake pads had to be replaced for $270.00. I declined the service. The other services costs were about $600.00.
When I picked up the car and left the shop on Saturday afternoon, I started hearing a noise from the back wheels. The noise got progressively worse.
I called the Honda of Tysons 10-12 times to get a hold of the service adviser, but the dispatcher was not able to put me in touch with him. She was utterly rude and unprofessional. Every time I called back, she sounded more disaffected by my displeasure. The voice mail that she kept putting me through was not set to accept any voice mails.
I ended up driving back to the Honda of Tysons. I was told that when the Honda of Tysons technician inspected the rear wheels, they could not put the brake monitor back the way it was and that I had to hear to noise until I repaired the brake.
I did get my van's rear brakes repaired but not the Honda of Tysons.
A local mechanic shop replaced my brake pads for $170.00. That is 37% less expensive than Honda of Tysons price AND the $170.00 price included original Honda parts.