Jamie Page

Review of VUmc

I would like to clarify up front that my review of...

I would like to clarify up front that my review of VUMC is based on several interactions with this health care facility over several years, and not on one unfortunate experience. This is truly the most incompetent organization I've ever dealt with.

The first two times I went was in two separate years for annual physical exams. Each time, it was a major hassle to get the lab results from the physical. Every time I would have to call to talk with someone about it, the person I needed to speak with was never available.

My wife went there for a procedure early this year and was billed for something that was actually covered by insurance. She went ahead and paid it, not realizing it was covered at that moment. Major mistake. It took Vanderbillt three months to refund the money, and it was no small amount. She had to talk to them numerous times and explain the same thing over and over and over again before it was finally refunded. Each time, they would agree that the refund would be sent, yet they just were not able to get it right. Each time, when she would call again to check on it, it would turn out that they just hadn't done it; someone had always dropped the ball.

My latest experience was my third (and last) physical exam at VUMC in March 2019. Ever since that visit, they have been sending me a $50 medical bill, though a physical is covered 100% by my insurance, as it is by all insurance in the U.S., as required by federal law. But Vanderbilt continued to send the bill month after month, though I continually talked with their phone representatives and they admitted that I was receiving this bill because they miscoded the procedure. By the time they actually fixed the coding issue and resubmitted it to my insurance, my insurer apparently thought it was a new charge, so I'm continuing to receive this $50 invoice, which I'm not paying, of course.

I fully understand that human errors are going to occur in any organization, but for as long as this has been going on, I can only be left to believe that this is an intentional profit motive just to see how many people will actually pay these bills to make them leave you alone.

Take my word for it, it's not even worth getting something as simple as a physical exam at this place. I will never come back to another Vanderbilt facility, even if it's an emergency and it's the closest facility. The hassle with this bunch is just not worth it.