omar gomez

Review of Sheraton Old Town

Very disappointed because my wife and I went to pa...

Very disappointed because my wife and I went to park our car here while we were heading to the airport. I made a parking reservation online. So we arrived and parked our car. We went to the elevator to go up to the lobby and catch our airport shuttle. The elevator wasn't working, and so we called the lobby and the man we talked to from the lobby said the lobby was closed and that the airport shuttle was not operating. So my wife and I had to order an Uber driver to take us to the airport. This is very disappointing because I made the reservation online to park here and nowhere did it say that the shuttle was not running. I am going to ask for a refund from this place. There was nowhere for us to enter the building of the hotel since the lobby was closed. The man on the phone from the lobby just said that we need to get a taxi or Uber. There was zero help.