Craig Hall

Review of Hotel Arts

We had a pretty disappointing stay at Hotel Arts -...

We had a pretty disappointing stay at Hotel Arts - it was somewhere I'd wanted to stay in Calgary for a long time and so I thought we'd give it a go. First issue - if you book a standard room, you will be hauling your luggage down a set of stairs and along a long hallway. We were at the far end which made it particularly annoying. All they needed was another luggage cart or dolly on this level. When I mentioned this to the front desk, they said that I had only booked a standard room and not a luxury - pretty rude customer service in front of other guests!

Next, our A/C/heater did not work properly and was stuck on max all night. No sleep at all. It wasn't until 7am that I could find a maintenance guy that told me to pull the thermostat out of the wall to cut the power to the unit. Managed 3 hours of sleep after that, though sadly did not get to enjoy the pool as we had to leave after that. The duvet was not clean and looked like it either had makeup or blood stains on it. Really not up to par for this level of hotel.

So Hotel Arts, I'll be sticking with a hostel next time I want to drag all my luggage 100 meters by myself.