I stayed here on business for 10 days, and my comp...

I stayed here on business for 10 days, and my company set me up with the reservation here. After getting my reservation I called the location and specifically asked for a NON smoking room. The day I arrived, the front desk handed me my key, and I went to my room.

The exterior of the facility does not give a lot of confidence. There were employees standing outside of what I assume was the back door to the restaurant smoking and sitting on upside down buckets.

I ignored this and proceeded to my room. The moment I opened the door the smell of smoke hit me. I went back to the front desk and told them that I had been placed in a smoking room. I told them that I had called about a week earlier asking for a non smoking room. The man look at the notes, agreed with me that there was a note stating that I had asked for a nonsmoking room and then told me they were booked solid and that I would have to wait for a new room.

6 days into my stay (I was unable to make other arrangements with another hotel on short notice) and they finally moved me to a non smoking room. I asked every day, and they assured me that my name was in a book to be moved asap, but they did not accomidate me. I ended up smelling like a cigrette butt for 6 days because they would not make right what they had screwed up.

I expected better of Best Western, let alone a "3 star" hotel.