Arnold Bookheim Jr

Review of Holmes Honda

Car shopping has always been a task I dreaded, whi...

Car shopping has always been a task I dreaded, which is one reason why I hadn't done it in more than 13 years ... but it would be a gross understatement just to say Charles Powell changed that this past week for my wife and I. We knew we wanted to lease two vehicles to replace our two aged cars. We thought we knew what we wanted from looking online, but became less sure as we looked at the myriad of models, colors and trim levels to choose from. It was apparent very soon after meeting Charles that he understood how daunting this process was for us, and we were soon put at ease by his genuinely kind, friendly and reassuring personality. We felt from the beginning that he was "on our side".
A car salesman s goal is, of course to sell cars, but Charles made it clear with his talk and demeanor that he was as much interested in putting each of us in the "right" car, as he was in selling a couple of cars. We looked at and drove (several times each) four different models in three separate visits. Charles was unwavering and patient in his efforts to help us (and I think even stayed past his bedtime one evening ;) ! Charles is very knowledgeable of all the models, and is clear and concise in explaining the various technical features of each of them. We changed our minds a few times, but he calmly guided us through our capricious decision making process, assuring, at the end of the day, we had arrived in the driver s seats of two wonderful vehicles with the best balance of features and cost to match our wants and needs.
Our entire Holmes Honda leasing experience was pleasant indeed! From reception, test driving and sales team, ... including our exceptionally friendly and professional Sales Manager, Cody Crowder, and amiable and proficient F&I Manager, Lauren Corley.
We are confident that going forward, we will both enjoy driving our new vehicles, and our experience with the service department will, as well, be pleasant, courteous and competent. We look forward to, during those visits, saying Hi to all the people who were so kind to us.