A shopping mall with a station as an afterthought....

A shopping mall with a station as an afterthought. Train platforms spread out all over the place with very poor signage. I left plenty of time but still nearly missed train. God forbid if someone was disabled and needed help. No staff about. What does it say about what is supposedly one of Britain's great stations that more priority is given to overpriced coffee and WH Smith's monopoly than to customer care.