I had made a reservation for next month and was to...

I had made a reservation for next month and was told If I had to cancel for any reason I wouldn't have a cancelation fee up until the day before the reservation date. Something came up and I had to cancel my reservation and when I called they told me it was a none refundable room. I was on the phone with them for over 30 min trying to get them to refund my money since there was less then a month away for the date finally they agreed to refund me money but not with out me having to jump through hoops hotel seems nice and fancy but other then that I think it's BS with all there communication with they customers