Matt

Review of Turramurra Cyclery

Quite simply the worst experience I have ever had ...

Quite simply the worst experience I have ever had at a bike shop.

The service department are incompetent and deeply untrustworthy - for reasons you will see below.

I had a simple warranty issue with my new Trek bike - and so I took it back to Turramurra Cyclery to fix up. After about a week I was advised that the bike was ready and the problem had been fixed.

Nope.

Not even close. After a bit of riding, the same issue was still there. It hadn't even been touched.

So I took it back yet again, and after a couple of weeks I was advised by Turramurra Cyclery that it would cost me $200 to fix the issue as it was not a warranty issue.

At this point I decided to call Trek and deal with them directly as the service from Turramurra had been so poor. Trek said that the store had not even spoken to them about it being a warranty issue! Trek also said that it was a known issue with the SRAM part and that it should be replaced free of charge, under the new bike warranty.

After waiting another week, my bike was finally ready for pick up. In total, my bike had been off the road for more than a month, for something that should have been a very simple fix.

When I went to pick up my bike today, I discovered that one of the bike mechanics had smeared black grease all over my bright red Bonty saddle. I thought to myself, are you guys actually serious? I find it hard to believe that this was accidental - and if it was, surely you would clean it before giving it back to the customer? It seems pretty clear to me that the grease on the saddle was retribution for being willing to stand up to the incompetence of the repair / service department.

Well, I'm never shopping with you again - you've lost a customer.

I would advise everyone else to avoid this shop at all costs.

There are much better bike shops elsewhere in Sydney.