Excellent company gone bad. Had been using this co...

Excellent company gone bad. Had been using this company for all my business and personal supplies since 2003. In the last few months things have gone bad big style. Problems with orders suddenly being out of stock on the day of despatch to the most recent receiving completely the wrong items. Informed them same day and more than a week later finally hear they are sending courier to collect....but i have lost a customer. I spent a lot of money with this company over the last 16 years but no more. Finally found i can order all items i need from Amazon same prices with FREE next day delivery, and if a mistake is made, no problems with refund or replace, and thats worth a lot to a small business. Customer service needs improvement, often going several days before replying to queries or questions. Not good enough. If you complain they fob off and give you a standard response, thats if you get one. Avoid. Oh, and they use Yodel......