Kyaw Aung

Review of Bumrungrad International

My grandmother was recently hospitalized in this h...

My grandmother was recently hospitalized in this hospital. She had been a regular patient of kidney doctor Doctor Sira.
What I have learned is that this hospital is solely a business operations, with no regard to human relations. Several times my grandmother and parents and uncle's and aunts have gone to this since they were referred by a friend.
Many elder people are unable to speak english fluently and trusting of the doctors in this institution.

Inigially regular visits were cordial enough but there were many unnecessary and duplicate tests ordered by the doctors. Worst of all in the beginning of 2018, Bumrumgrad apparently had a accounting software change, which at the time of billing will include extra charges for services never done. This was done in 2 occasions over the course of 3 months. One time the staff said that, even with accounting error, will not refund the extra charge and if my parents do not pay, she will not hand over the medications. This is unacceptable in such a international hospital. To say that accounting error cannot be undone and that medications will be withheld without remedying the invoice is similar to extortion. The excess charge was around $1500. The second time, was more fortunate because my brother was there and he could argue against the staff in English, and only then they fixed the account. Seems like the staffs dgaf if the patients are old and look like unable to cause trouble or commotion.

The last time around was the worst treatment of a hospital care I've encountered. There was a team of doctors that was treating my grandmother. There was no care for the patient's privacy or no sympathy towards the patient. There were treatments that could've been made easier for my grandmother, but they appeared to be undertaking their task as a routine work to make money other than to give care. Numerous prescriptions were recommended by doctors including local herbal medicines at unheard of prices, which given the time and the situation, we could not refuse in fear of doctors giving lesser treatment or attention which they did anyway. Doctors are similar to kicking a man when he's down. They were are impatient to answer questions: only appeared to extract as much monetary gain from the patient one last time as possible. I'm disappointed about this hospital as the only face they care about is the face of money. Cost was usd200k for 20days care. Smh
10/10 will not recommend.