When I had Vivint at a previous home in I had no i...

When I had Vivint at a previous home in I had no issues. After moving I suspended my service but they kept taking a monthly fee out of my account although that was corrected. I bought a new home in a new state and the problems began just getting the system installed. After some scheduling snafus a tech came and installed my system. I woke up the next morning to a very cold house. This is when I realized he didn't even check his work to make sure it had been done right! The thermostat wasn't even installed correctly and I had to get a local contractor to rewire it so I had heat but couldn't communicate with it via my cell phone. The motion detector wasn't communicating with the panel either. They sent a new detector and tried to walk me through installing it so it would communicate with the panel. After a few minutes I told the gentleman I was speaking wtih to send a tech out so it could be done, hopefully, correctly as well as getting the thermostat working correctly. The new tech showed up about a month later and all problems were solved. I give a 3 rating only because previously I had no issues. Any more problems and the rating will drop rapidly.