Jennifer Rhynehart

Review of Turramurra Cyclery

I m a 62 year old lady who was due to go on a bike...

I m a 62 year old lady who was due to go on a bike tour to NZ this month so visited our local cycle shop as opposed to going on line . Staff were extremely helpful and fitted me out with all the gear. It was certainly more expensive than the gear my fellow bikers bought on line but I was happy with that as I felt I had good quality gear.
Of course our trip was cancelled due to COVID -19 so today I turned up to return all my gear - unused with tags on and receipt
After consultation with the owner ( who never appeared ) the staff were very embarrassed to tell me I would only get 80% returned due to restocking costs - they only had to hang the gear back up in the shop !
Life is pretty rough at the moment and there was no point in upsetting the poor staff so I just accepted the situation
Very greedy , unkind owner - avoid this store at all costs - I will tell all my friends and family and friends what happened
On line for me next time with their generous return policies !