Jay Bullock

Review of Caddy Windows

Before I confirmed my order with Caddy Windows I a...

Before I confirmed my order with Caddy Windows I asked some key questions re installation namely IS THE TIMBER TREATED (PRIMED) BEFORE INSTALL.
About 6 months on from disastrous install (It took them two attempts to get it "right") I noticed cracks appearing, and now 14 months on I have had an independent carpenter assess.
His report highlighted to me that the timber had not been treated and that the install was of a poor standard.
The pictures speak for themselves.
There is no lack of urgency to deal with issues once they have taken your money and the customer service is poor at best.
I have already started the complaints process with Trading Standards and will be looking at legal action moving forward.
If you choose to use this company I would advise that you draft your own Ts and Cs for them to sign in order to guarantee their work.

Edit
Following the defamatory response by Caddy, I have added the initial photos of Attempt 1 (of 2) highlighting the lack of symmetry in the pillars.
Primed windowboards are primed on the wall face (by the installer and as promised by Cowboy Windows)
Caddy were aware of the issue and no doubt had the second installer rectify the initial "bodge job".
There was no structural work, only rendering.
I will be dropping in to have them explain themselves to me personally.(see you all very soon)

Case in point
1. Dont lie to customers
2.Use skillsets according to jobs requirement
3.Dont attempt to cover up by issuing defamatory statements.