We checked in early (paid the fee), as soon as we ...

We checked in early (paid the fee), as soon as we got on the elevator there was a power outage (stuck in the elevator for 10 mins); no power in the rooms =no AC, no tv, everything dark. We tried going to the pool and were greeted by an arrogant tall fat pool guard who said we are at capacity UNLESS you are buying bottle service, wouldn't answer any questions in regards of how can a guest gain entry. A different security guard gave us a flyer to scan in order to have pool access but the reply to that said it was completely sold out. We went back to registration and asked for our money back and checked out. Poor service to guest, will not be returning.