BAD CUSTOMER SERVICE.

BAD CUSTOMER SERVICE.
Originally bought a used truck there...the sales manager at the time had a serious attitude during the negotiations (sarcastic, don't waste-my-time with a used truck attitude, etc.)...I left and said I would be back after the weekend to see if I could buy the truck (he told me he was "sure" it would be sold over the weekend). Well, come Monday, the truck was there and I bought it. Flash forward a couple of years later. I needed a door repair on my Tahoe (driver's door handle didn't work). I told them: fix my driver's door. They only fixed the inner door handle and internal mechanism and left my outer handle loose which eventually caused it to shimmy in the wind and break. So...I had to bring my truck in twice for "fixing my door handle." The 2nd time I was told to pay (they couldn't give me a discount) since the service manager Jeffrey Merritt was out of town and they would later look into giving me a refund on the repair. They told me to drop my car off at 9 and it would be a "two hour repair." My truck wasn't finished until 4:30. So I paid (again for a driver's door repair) and called Jeffrey Merritt when he was back in town. He told me he would "check into my complaint" and call me back. He never called. A week and a half later I called again, same conversation and again he told me he would check into it and call me back. He never called (I guess this is the "Rosner Way"). I called a 4th time and he re-hashed the same "we fixed your inner and mid-door assembly...your outer handle is an entirely different fix"). That may be true but after my original fix my outer door handle was left loose which eventually broke, thus causing my second visit to fix my door handle. Did their tech monkey with my outer handle? I have no idea, other than when I picked it up it was loose, but I thought they had replaced the outer handle during the original repair and the new after-market part didn't fit as well as the original. On my 2nd repair visit I even graciously volunteered to pay for the outer handle if Rosner would comp the labor...since I think they messed it up to begin with...I was volunteering to pay for the part! They "graciously" offered to cut my labor bill for the 2nd visit in 1/2. I refused. You would think that after having my truck for the entire day after telling me it was a 2-hour repair they might try to meet me half-way (especially when I felt like I shouldn't have to pay for any of it since they jacked up my door handle). Nope. So I ended up paying $579.52 for a door repair which should have cost 1/2 that if: 1. they replaced the entire door handle assembly the first time 2. hadn't left my driver's handle loose. Rosner's reply to me was why did you wait 5-6 months to bring it in the 2nd time? Hmmm...because I live an hour away, own my own company and work 12 hours a day. Bringing in my truck to a dealer TWICE for the same repair is not on the top of my to-do list. I let them know prior to bringing it in that I was having this problem, so when I brought it in shouldn't matter. If this is how they do business, STAY AWAY FROM ROSNER.