I brought my 07 LTZ in for service for the first t...

I brought my 07 LTZ in for service for the first time under Boniface Hiers Chev, on June 5,2019. I met the service advisor and I informed him my a/c was acting up and he pulled up my extensive service history from the previous dealership. I informed him I was trading it in once the a/c was fixed. He I formed me his dad was the used car manager next door in the new auto side. So he called him over and met me I informed him I dropped around 24,000.00 into my 07 LTZ in the past 1year here with the previous dealership's owner and I wanted to get it appraised for a cash or trade in value. The used car manage I formed me to bring it to him once it was out of the service department. So the service advisor informed me it would cost 1,059.00 to replace the a/c condenser and I said get it done repair took 6 hours and I waited. I also order another 500.00 in parts for some interior replacement items to enhance my I interiors value for trade in. I received my vehicle back as I waited for it and it now blew cold a/c. I thanked the service advisor for taking care of me.....job well done.....well that's were it all went down from here. I went next door to meet the used car manager howerv, he was not there a phone was made and I was sent to Dave Jocobs and Anthony Castle, I informed them clearly I needed and appraisal and unfortunately the used car manager was not there so I sat down and he took my information tried to pull me up in the computer but had no luck, however the service was able to pull me up with no problems and so was parts. So, he write everything down, I requested 2016-18 GMC YUKON XL denali exterior white dark interior with automatic running boards. He asked me what was I looking to spend I replied 46,000.00 cash no financing. He said he would pass it on the the used car manager. Two days later did not here from the manager so I returned to pick up those 500.00 interior parts I ordered came next door new car side asked for the used car manager as he was out again, spoke with a salesman who again took all my information and requested info... 2 more days went by I came back finally the used car manager was there and took my 07 LTZ for a ride came back and he said wow very nice 07, LTZ, however I will have to do to some research on the value I will get back to you probably tomorrow. I said ok great.......never heard back until 4 days I received an email with one 18 Denali without 2 of the options I requested, still no appraisal on my 07 suburban neither, I replied with once again, exterior color interior color and OEM wheels with the automatic running boards. Jacob replied with I will see what I can find........that was the last email I received.....so I returned back to parts and ordered 2 interior push pins as I listed my 07 on autotrader and was getting lots of hits and even a rep from Boniface Heirs Mazda dealership was wanting me to bring it to her for an inspection as they wanted it however here a the Boiface Heirs Chev dealership they were dropping the ball fir the past 2 weeks. While ordering the pin in parts just so happens one of the same reps I was sent to by the used car manager was standing a parts he said Hi hows it going I replied well I listed my 07 online and believe I have it sold tomorrow which now 2 weeks since I came to you for an appraisal in which I still dont have...he then opened his phone and tried to look up my info...but that was the end of the conversation. Until Thursday I attempted to reach out one more time to the used car manager and was told he was looking for my requested vehicle and was waiting on a call back by 5:00 and I would be called again no call no email,....at this point Boniface Heirs Chev failed on many levels, So I sold my 07 LTZ, on that following Tuesday have a family of 5 and need a replacement SUV fast, So I went online found 4 of the exact requested vehicles from Jackson to Miami, I started calling dealership and bought one for cask at 56,000.00 in Tampa on June14th, received email from Jacob stating it was impossible to locate my SUV. I replied bought one in Tampa.