Brenda Rodriguez

Review of Hollywood Roosevelt Hotel

Super friendly high quality service.

Super friendly high quality service.
My boyfriend and I made accidentally a reservation for the wrong date in a Cabana, all payed for. When we checked-in the hostess told us our reservation was not that day but the following month. We were tired from our trip and angry for the terrible mistake. The hostess kindly suggested to call Trivago's customer service and change the date of check-in so we did. After fixing our check-in date reservation we were told by trivago that The Roosevelt had no longer available Cabanas but we had the option of taking a regular room with a King size bed for the same price. Disappointed, we took our only option and returned to The Roosevelt Hotel. There, our new host Francis notice that we where there earlier and had a problem with our reservation. He kindly offered to switch us to a Cabana!!! How amazing is that?! THANK YOU SO MUCH FRANCIS!
we really appreciate what you did!
Overall, the hotel is amazing
We loved our stay.