jarah tuttle

Review of Daniel H. Cook Associates, Inc...

This company is a terrible insurance company. I t...

This company is a terrible insurance company. I took my extremely ill child to the doctor, they sent us over to the lab at a large hospital in my town for necessary lab work, that was extremely important to rule out a very bad illness. Upon arrival -I was informed the hospital did not accept Daniel H Cook insurance anymore, b/c they were difficult to work with. I called the insurance company and was on hold for 25minutes, I was told I would have to take my extremely ill child off site to a lab to get the tests and be in network. I paid out of pocket which in the end would be a better price than having the fees put towards my extremely high deductible. The next day I took my extremely ill child to Quest lab, the facility in network and recommended by Daniel H Cook. After waiting 25 minutes in the room w/ sick coughing people, I was informed the test Daniel H Cook told me to get, was not offered at this lab, and was told by the lab this was done in the doctors office, the doctors office said they did not offer this test in their office, and that is why I was sent over to the lab @ the hospital. I called the insurance company, again on hold for 25 minutes, the uneducated, empathy lacking employee, told me that I would have to go to a different lab until I found one that would administer this test and that for a chest xray I would have to find a different facility altogether. Who has the time- when a child is sick to be running him all over town? I also asked about the costs of these tests. I was told to get the tax ID number and about five other pieces of financial information from the specific office and then call Cigna for pricing b/c Daniel H Cook did not have that information. I am switching to a different insurance company immediately. This company has no interest in helping its members when they are at their most vulnerable. I am only giving them one star b/c I have no choice. This company should be ashamed of themselves for the manner in which they conduct business. I am writing this review to save other people the time and stress that dealing w/ this company entails.