So Real Thread had a couple hiccups with my order ...

So Real Thread had a couple hiccups with my order at first, after 5 days past the estimated delivery date I sent an email to check the status of the order seeing that the order was still at the burning screen stage on their website, I'm not sure what the details are of why it was stuck in this stage whether it human error or if they were overbooked and taking a while to get to it. Either way they responded with haste and had my order moving again. They gave me free next day shipping and Credit because of it, then they informed me some of the sweatshirts had defects and didn't pass QC giving me an option reprinting the sweatshirts or credit for it, sometimes when it rains it pours. So with Hiccups you might be wondering why did I choose 5 stars still? Everyone and every company makes mistakes, regardless of how hard you try to manage them from happening, yet when they happen how you choose to handle them is where your business can rise or fall. They definitely earned the 5 stars with their handling of the situation without me having to ask for anything extra because of the hiccups. I will be more than happy to bring them my business even after my credit with them is spent. Also the shirts and sweatshirts look phenomenal thank you Joey and Liv and the rest of the staff at RT for the awesome apparel and top notch customer service. -Integrity Seamless Gutters