Kelli Olson

Review of Rosenthal Landmark Honda

Took car in for service. Had new brake pads, brake...

Took car in for service. Had new brake pads, brake fluid and transmission fluid changed. Their prices are HIGH. Couple that with a lack of any discount even though I was having so much work done. The service was lacking to say the least. Richard called me around 1130 and we discussed a potential issue and pricing and he said he would call me back with some answers. 1pm rolls around, still no call. I called and left a vm. He eventually called back. I called later in the afternoon, left another vm about the invoice he emailed. Eventually my call was returned and Richard said the car would be ready in 20 mins but that he would call me.... an hour and a half later, still no call. We just assumed the car was ready and picked it up. You're a service dept, show people some service.