They are getting BIGGER and seem to be forgetting ...

They are getting BIGGER and seem to be forgetting the people that helped make it possible. I'm watching them shamelessly disregard the hosts that make their business possible. Their customer service reps are rude, entitled, insanely uneducated and ironically disrespectful. This tech based "middle man" has taken a tyrannical turn toward exploiting the dependency created when hosts begin to rely on the meager incomes generated when "sharing" their homes. I hope this company takes a quick look at its short history, they're loosing it FAST :(