still wondering is this a insurance company or not...

still wondering is this a insurance company or not? call in few time by different timing , no one answered, sent in email at least 2 time, also no replied; call in again, finally got people to answered , asked me to go down personally, but once i went down to the building at 9 floor which indicated in the website, the only girl asked me to go 7th floor, but the other girl at 7th floor told me that , there is no insurance agent can help to do the insurance, and must left my contact and wait them to contact me ( that is totally different from the answer through the phone, what they told me was just went down and take 1.5 hr to complete the policy purchase on the spot), wasted so many time and parking fee ,in the end do nothing , how can i have confident with your company and insured with you. some more, few days gone, there is no one to contact me also.