7/19/2019

7/19/2019

My daughter was air-lifted to this hospital after a severe car accident.
things went fine in trauma room, had cat scan done and found skull fracture, 3-breaks in orbital bones, broken nose, and broken wrist.
when she was transferred to 6th fl. is when the frustration began. A cast was put on her wrist, then cut open as they were preparing for surgery on her face. We were told they were going to do the surgery, then advised that they would not do the surgery, because as we live on Long Island, and we could not come up for 4-weeks for follow-up visits... Between the trauma dept, plastic surgery dept, and orthopedic dept, one did not know what the other was doing in regards to my daughters care. At this point we could not get any answers on what the next step would be. We continually we being told "we paged the Dr and they will get back to you"...this is what we were told for 2-days. The only person who was amazing and helpful was RN Jake Paquette, who went out of his way in keeping my daughter comfortable.
Her daytime nurse kathy Dart became agitated and made faces when we asked questions, and her constant response of "I don't know" and lack of urgency makes me think it is time for retirement.
When we asked for recommendations of where we can go on Long Island were met with "that is your choice" as opposed to finding someone that can help with the surgeries my daughter would need, so needless to say we spent 1 1/2 days calling hospitals and doctors that can help my daughter. When we found Doctors on Long Island that were willing to take my daughters case, I needed info and records to be sent to them., and requested care mgr Anne Frigolette to send this info, again it was met with no sense of urgency, and a bad attitude.
I had to have my daughter discharged and had to drive her myself from Albany to North Shore Medical Center in Manhasset to be admitted on Wednesday night in a torrential storm.
I have already contacted a lawyer in regards to the lack of care received at this facility, and would not recommend anyone to go there for any reason.... The 1-star is for Jake only......