Disorganized and clumsy both in sales and service....

Disorganized and clumsy both in sales and service. We bought a Toyota Sienna from them and we love the car. The issues were with the closing of the sale and then their service department handling the "We Owe" services as part of the sale...scratches removed, weather stripping replaced, that type of stuff. The signing and sale took FOREVER lots of waiting, very painful with kids around. Then they moved forward with a loan that we told them we didn't want, which we then had to cancel.

The service fixes took several trips and on the final visit, we were told it would only take two hours, so I took the kids downtown while we waited....well 6 hours later (and them not having called us, we called them) they had the car repaired. When you know your clients are waiting, that they have children, that the only reason we are there is because you fubared it the first time around, you should try and make an effort.

They need to work on communication and customer service. When they move to SODO there will be no real advantage to our using them over other dealerships for service and repairs.