We were very upset about an incident that happened...

We were very upset about an incident that happened to us while we were at the Puzzle Restaurant on the 17th of May 2017 at about 950am. Here are the incidents that took place on that day:

1) We came down for breakfast at about 940am and we were not greeted by the staff at the counter with Good Morning but instead she said that the breakfast is ending at 10am. Which we are fully aware of and she did not even take us to a table. We felt so unwelcomed!
2) I was standing at the coffee and tea counter and saw there was no cups and coincidently, the Outlet Manager Mr Yusri was around and I asked him for a cup. My intention was not to bother the staff as we knew we were already late. Instead of coming to me and talk to me politely, he said in a raised voice that the coffee will be sent to my table. A few of the customers heard it and they looked at me. He didn t instruct any of the waiters to get the coffee but I had to personally asked from one of the waitresses.
3) Then, I went to the juices counter and saw there isn t any glasses too. So, again, Mr Yusri was there and when I asked him for a glass, he said to me that the breakfast ends at 10am that is why the glasses are not replenished. It was only 950am!
4) My husband accidently put 2 buns in the toaster and 1 of the buns didn t come out. A waitress was trying to assist my husband when suddenly Mr Yusri came and took the bun out with his bare hand and said rudely that the this toaster is not meant for buns and just walked away. He didn t even look at my husband. I think making eye-contact with the guests is a very important part of good customer service, correct me if I am wrong?
5) The waitresses didn t communicate and asked whether our plates, glasses or cups are ready to be cleared. Instead, she just collected them all. I am just wondering whether the Puzzle Restaurant s staff are properly trained in customer service?

Our conclusion:
I lodged a complaint at the front office because we felt very unhappy and was surprised to see the level of service that Pullman Kuching is portraying. It differs than what we used to see with more smiles and warm approaches. Mr Yusri definitely failed as a Manager with his attitude and behavior. I am shocked that such staff is working in a service industry! We didn t stay at Pullman Kuching for free and we definitely didn t go there to be treated with no respect!
Ms Zainab Majidi was kind enough to meet us to apologize on his behalf but Mr Yusri didn t even meet us even though he was made aware of the meeting. I am wondering what kind of training he received to be so unprofessional?