Bought based on great reviews of product quality b...

Bought based on great reviews of product quality but discovered these guys have no grasp of a transaction. What you actually do is pay for the phone upfront but only get your name on a waiting list. When your phone model becomes available, is fixed and checked you will get it. Of course you should only be asked for a deposit upfront but like i say, they have zero business acumen. Anyway, the ten day dispatch period (check the T&Cs, they have their own ideas of how purchasing should work) isn't honoured because they may not have your phone model in for weeks. Spoke with other customers waiting much longer. Visited the office and asked for the phone, they didn't have it but they do still have my money. Although the transaction is void based on them having nothing to sell me, they think it's a refund which takes ten days for them to process. No grasp of business. Astonishingly, even with this total lack of understanding of UK trading standards, they are very sensitive to criticism. Had a guy called Luke bristling and blushing as i tried to explain the basic concept of a transaction. But they're one of those businesses who think their 'company policy' supersedes common sense so there's no getting through.

**Thanks for your response, i'm still waiting. I will pay you within ten days of receiving the phone (check my Terms and Conditions)