Misty Boettger

Review of Painted Plate

When we got to the Painted Plate we had great serv...

When we got to the Painted Plate we had great service. We took my Mother-In-Law from Hawaii there and we all had painted pieces. When we left we were handed our receipt with the date of the earliest date to come back and pick up our pieces. Our lives are super busy so we waited to come and pick up our pieces because we live in Federal Way. We went back to the Painted Plate to pick up our pieces and were told they threw them away. So you need to be aware that they throw your pieces away if you do not come pick them up within 30 days. We never got a phone call from them to tell us this, we were never told this when we checked out. Also, to pick up your pieces you do need a receipt. Again, this was not mentioned to us at check out either. Very frustrating driving from Federal Way to Olympia to find out we need a receipt. We were going to mail the plate my mother-in-law made to Hawaii in September for her birthday. Super sad over this situation and that we will not go back. I just wished the Painted Plate would have had better customer service and call us before they threw the pieces out. If our time was coming up, a reminder call would be have been super helpful!