The experience was less than satisfactory. At firs...

The experience was less than satisfactory. At first the hotel shuttle wasn't available at the airport. After 45mins wait we contacted the hotel and we told the driver had a flat tire, but was on his way. We googled how long it would take to get to the hotel, and coincidentally the driver arrived round about the same time it would take to drive. Suggesting they forgot (which is ok) and then lied to cover it up.

When we did arrive the line up to check in wrapped around the lobby, into the starbucks, through the starbucks and back out to the front door. I understand the volume, but there were only 2 people checking in guests. This certainly didn't help get through the volume. After an hour wait we were checked in.

Later at night we needed a bottle opener, no matter what service department we called. (Room service, restaurant, guest services, housekeeping) we either had no answer or were transferred to another department that had no answer on the phone.

Overall the cleanliness and quality of the room was good. It is situated right in downtown so a close walk to the MTSarena and other downtown venues. Just unfortunate events left a negative impression of the hotel for our stay.